Came in for hinges to my screen door, only one other customer in the store. At first 2 of your gentlemen were very helpful. One walked me over to the hinges near the back and pointed one out. I expressed confusion and he said "That's all we have there" and quickly walked away getting on his phone. I made it clear I still needed his help but he ignored me. He had recommended the wrong one. I had brought the screen door with original hinges into your store for reference. I found the other gentleman who pointed out the correct hinge and also quickly walked away, still no other customers waiting. I purchased the hinges, left not realizing I needed specialty screws, as I was preoccupied with being screwed by your employees. On my way now to another hardware store to get what I need, very disappointed with your customer service. I really try not to go to Home Depot, your guys make it hard...Update: Realized you sold me the wrong hinge, shopping correct one online
Great customer service. I was helped immediately by the first person I met in the store and I didn’t have to spend any time at all to look for what I needed.
Great staff.. especially Robert. Very friendly, smart guy. I got everything I needed! Great store!
Friendly staff and very helpful. Had car key duplications and red headed gentleman named Robert even came put to the parking lot to test them. Perfect job.
The order process was very organized and everything worked well. Very simple, I appreciate that!
Pasadena True Value Hardware And Paint is a US Hardware Store based in Pasadena, California. Pasadena True Value Hardware And Paint is located at 409 N Fair Oaks Ave, Pasadena, CA 91103, USA.
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