Literally the best customer service I have EVER received...perhaps anywhere. A woman with brown hair quickly came to my aid as I was looking for spray paint. She opened up the cabinet, asked me what type of project I was working on, and didn't even become bothered by my indecisiveness in all the pastel pinks they had to offer. I currently live directly across from a hardware store, but this place definitely will be getting all of my future business.
It's decent for a local hardware store. The prices aren't the cheapest. The reason I rated it three stars is because the two old ladies that work in the paint department are obnoxiously ornery. It's not that I've had a bad run-in with them, but every time I watch them interact with someone it's flat-out rude. I understand that dealing with the public is a difficult task, but at that age, and with that attitude, it's probably time to retire.
I like shopping here for plants and repair items. What I don't get is phone and email address. What's up with that?
Really rude customer service. Gerald was by far the rudest person I've ever encountered at a retailer. Was literally herded out of the store at 9pm on the dot because these people have no concept of good customer service or any interest in making as much money for the business as possible. How about trying to help the customer find all of the items needed rather than harass them to leave the store?
Great experience here, helpful staff and good selection of products including this Weatherwash wood stain which instantly ages wood to turn it driftwood grey.
Orchard Supply Hardware is a US Hardware Store based in Pasadena, California. Orchard Supply Hardware is located at 3425 E Colorado Blvd, Pasadena, CA 91107, USA.
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