Enterprise at 1890 E. Colorado in Pasadena, CA, rented a car to us as we had our own car at the body shop nearby. They really went the extra mile to accommodate us. Thank you to Steven, who checked my wife back in and was very professional, which served to calm her after a horrendous drive through rush hour traffic to return the rental car.
While waiting for repairs on my vehicle I decided to entrust enterprise with providing me a reliable and affordable ride for the duration. I went with the $279 weekly "special." Rent five days and get two free...how can you go wrong? Upon returning the vehicle I was charged $640 PER WEEK!! Had I been given the true numbers from the beginning I would not have rented the car more than two days. I was falsely informed and deceived and here I am out $1300. I could've taken that $1300 and put it on top of the trade-in value of my current vehicle and got a brand new car. Beware of liars and thieves since stealing money from people so you don't have to work for it yourself has become the American way... this is what I fought for?
Double-Dipping – Enterprise just charged me (October 2017) for a rental back in June of 2017 that they also received payment from Ford Dealership. This office is horrible. I received a message from a Meghan on my phone saying they have been in contact with Ford and that Ford is processing payment but they still charged me anyways. Meghan and Q are of no help. Now I have to fix their mess. I already have a job I don’t need to do yours as well. Horrible!!
I rent 1-2x per week from this location. Their customer service is excellent: prompt, professional and friendly. It usually takes about 5 minutes to pick-up a car and less than 5 minutes to drop off. Very efficient, and the rental rates provide excellent value.
Service was great, staff were extremely courteous and helpful. A bit of a wait for service, but no big. Car was adequate: A newish Chevy Impala. It wasn't the cleanest and smelled funny inside, but worked fine.
June 2017 - Enterprise is quick to close out your account once you return the car. My card was charged before even speaking with me. I received a voicemail saying it was charged and they never informed me of the amount. They ended up over charging me by $250. Mike the local manager was able to credit back my account but it would have been nice to give my authorization before charging my card.
Enterprise Rent A Car is a US Car Rental based in Pasadena, California. Enterprise Rent A Car is located at 1890 E Colorado Blvd, Pasadena, CA 91107, USA.
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